Pricing Structure
Fixed Inputs
| Line Item | Value | Source |
|---|---|---|
| Platform Fee (one-time, Year 1 only) | $65,000 | $50,000 base + $15,000 Jeppesen expansion — both billed at kickoff since all three launch together, not staged |
| Cost per digital resolution | $1.00 | Deal room pricing |
| Cost per voice conversation | $2.50 | Deal room pricing |
| Total addressable annual tickets | 339,471 | 120,000 ForeFlight + 71,471 Jeppesen + 148,000 eCommerce |
| Digital / voice split | 88.1% / 11.9% | Back-solved from published phase costs — confirm with RevOps before external use |
Definition
What Counts as a Resolution
Same definition as the Maven deal room: the customer's issue is understood and addressed completely, with no human takeover required, verified through no repeat contact within the standard window. Copilot-assisted tickets count as one resolution per ticket; escalated or thumbs-down conversations do not bill.
Volume Ramp
Resolution Volume Ramp
Every business unit's digital ticket volume becomes fully billable at the week it goes live — not a percentage of it. Copilot backstops any ticket not auto-resolved by email, and both bill identically at $1.00.
ForeFlight Digital Go-Live
Full digital volume starts billing
eCommerce Digital Go-Live
Full digital volume starts billing
Jeppesen Digital Go-Live
Full digital volume starts billing
Voice Go-Live, all business units
Voice conversations start billing across all units
| Line Item | Value |
|---|---|
| Total Year 1 resolutions | 262,853 |
| Digital resolutions | 237,925 |
| Voice conversations | 24,928 |
| Usage revenue | $300,245 |
| Platform fee (one-time) | $65,000 |
| Total Year 1 | $365,245 |
Each slider assumes the full weekly volume for that channel is billable from the go-live week through week 52. The platform fee is one-time and does not recur in Year 2.
Looking Ahead
Year 2 Outlook (No Platform Fee)
The $65,000 platform fee is one-time. Year 2 pricing is usage only, applied to a full year of total addressable volume — not the blended ramp average from Year 1.
| Year | Digital resolutions | Voice conversations | Total resolutions | Platform fee | Usage revenue | Total |
|---|---|---|---|---|---|---|
| Year 1 (live ramp) | 237,925 | 24,928 | 262,853 | $65,000 (one-time) | $300,245 | $365,245 |
| Year 2 (full annual volume) | 298,971 | 40,500 | 339,471 | $0 | $400,221 | $400,221 |
Key takeaway: a full year at the exit-rate coverage level outweighs Year 1's ramp-blended average — Year 2 revenue is higher than Year 1's total even with the fixed fee gone.